| SECTION A: University of Nebraska Purchasing Card Program | ||||||||
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| VI. TRANSACTION DISPUTES | ||||||||
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A cardholder may dispute a charge appearing on their Purchasing Card statement. If there is a charge that is not recognized by the cardholder, or if it appears to be incorrect, the first step is to contact U.S. Bank, NA at (800) 344-5696. If there is no resolution from this informal process, the cardholder MUST submit a Statement of Questioned Item (see Page 10, Section A) with supporting documentation to:
UNL Purchasing Card Program Administrator E-Commerce Department 1700 "Y" Street CC-0624 All disputed/questioned items MUST be communicated to the Purchasing Card Program Administrator within 30 days of the monthly cycle date. Your request will be sent directly to U.S. Bank, NA for review. During the investigation, a credit will be issued to the cardholder's account for the amount questioned. When U.S. Bank, NA has completed its investigation, the cardholder will be notified of the resolution. If the dispute is not settled in favor of the cardholder, the account will be charged for the disputed transaction amount. During the dispute process, the Purchasing Card Program Administrator may be required to request copies of transaction documents. When the request is fulfilled, the cardholder's account will be charged $5.00 for each copy supplied by U.S. Bank, NA if the cardholder is in error.
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